Why Customer Service Is Just A Sh*tty Sales Job.

I’m talking about low pay customer service jobs here. I currently moonlight as a coffee shop girl and let me tell you, it’s not as easy as it looks.

First off, last night we had to call the cops because some gentleman was jerking off in the parking lot.

Second, you are there to serve so you are pretty much acting the whole time unless someone you genuinely like comes into the store.

That’s not really a bad thing, but having had a brief “real” sales job at a newspaper previously (before it went out of business, hello social media) this job feels a LOT like sales, minus the great pay and incentives.

Here’s Why:

  1. You are to have a smile on your face at all times and greet everyone with an overzealous hello. *This one makes people’s day, especially in the morning… so it’s a positive*
  2. If you’re good at your job you will remember their order, name, kid’s names, work, hobbies, kid’s hobbies, dogs name.
  3. Up sell. Up sell. Up sell.
  4. Look nice. Arrive early. Do your best every, single, day.
  5. If you’re lucky — or cursed (depending which way you look at it) you’ll have opportunities to advance up the ranks. Head barista, shift supervisor, assistant manager, with about a .10 cent raise.
  6. You’ll laugh a lot, or cry a lot, but you’ll never fail to meet interesting people along the way.
  7. You will definitely get yelled at and talked down too should something go wrong and you piss the wrong customer off.
  8. If you are aware, you’ll gain valuable skills… mostly the ability to smile back at someone who is screaming their order at you asking for “less foam”.

 

Is it worth it in the end?

Of course.

Let’s not knock anyone for earning an honest wage, but let’s call it for what it is at the same time.

The reason for this post?

Dude, someone was jerking off in the parking lot…and we are earning minimum wage to make them a coffee.

Onward and upward my friends. This is just a shoutout to the men and women in customer service and the real sh*t they have to put up with. It’s okay to love the job and it’s okay to use it as a stepping stone as well.

From the bottom of my heart, I see you out there working away and I salute you.

Love always,

Carlee.

IF YOU AREN’T CONNECTING, YOU AREN’T BRANDING

Business as far as I can tell is exactly like life.

Once you have everything you’ve wished for whether its money, or cars or a successful small business, what matters comes into focus.

Connection.

Connection is what will build your business, brand, sell your products or build your community and lack of connection is most assuredly what will stop whatever you’re doing from growing.

The only true way to build connection is to actually give a shit.

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Whether you connect in person or on social, you’ve got to interact and start conversations with the people who take notice.

Giving a shit means that you’ll find creative ways to connect, you’ll ask better questions and when you provide value to others you’ll do so on a much deeper level.

You’ll basically set yourself up to be a leader in whatever you choose to do IF you’re passionate about it enough to put in the time and effort it takes to connect.

It isn’t easy, it takes a lot of work and a ton of time, but if you’re willing to go the extra mile day in and day out to build a strong foundation of people willing to support you than you’ve won.

You’ve won because that’s realy all that life comes down too, the relationships you build along the journey and how many people you’ve helped along the way.

We all know this, yet we still fail to act on our knowledge.

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In my opinion, people fail to act because they don’t see the quick results. Building relationships in business is exactly like growing in a long-term romantic relationship. Sure at first you really like each other and you laugh at each others crappy jokes but as the years go on you actually begin to love each other, know each other on a different level and if it’s really good, you wouldn’t trade it for anything.

Branding is the same thing. It takes patience, effort, time and even forgiveness at times. If you can understand the similarities and your in a position of geniunely caring about what you do, you will succeed against all odds.

A brand isn’t built from a logo or pictures with the same aesthetic.

A brand is engaging with your audience on a whole other level.

If your good your competition will take months or years to catch up.

If your extra good you won’t even give a shit about your competition because you’ll be so focused on building those connections.

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So how do you connect?

Like, share, comment, direct message. Start the conversation and keep it about the other person. Good things take time.

And you never want to be the friend who only takes to someone when they want something…

Are you building a brand? What tips on connecting with your audience do you have?! Would love to get sharing.

 

Carlee xoxo

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